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• Provide initial response for technical support to customers whether in-house or on site.
• Assist supervisor by giving/suggesting possible solutions to complex problems encountered by the product.
• Provide solutions to easily identified problems using standard tools and resources.
• Clarify customer requests and problems through research or seeking advice from the supervisor or manager.
• Create good client relationships by ensuring customer satisfaction.
• Resolve service issues in the shortest amount of time.
• Must be well versed in all products under his group. If he is not, he must say so in order to assure that he is
  trained properly.
• Help develop creative ideas and suggestions that will reduce cost and improve efficiency of service.
• Create Service Reports in simple English that explains the nature of the problem of the hardware or software
  and the possible resolution.


• A degree in Bachelor of Science major in Electronics Communications Engineering (BSECE) or Computer
  Engineering (BSCOE)
• Knowledge in software application is an advantage
• Must be able to analyze and give solutions to machine problems and defects
• Fresh graduates are encouraged